WPI is the original warranty processing company and was founded in 1966, by William Reiter. Bill came from a service back-ground and was known as a "straight shooter". He was also known for his knowledge of cars and his tenacious attention to detail, several of our partnering dealerships nicknamed him “The Watchdog”. His conviction, honesty, wit, and charm gave WPI the principles needed to sustain it through many years of industry changes. These principles are still followed to this day: know the policy, know the vehicle, attention to detail, follow-through, and make the extra effort.
Since the early nineties, Warranty Processing, Inc. has been operated by Stephen Reiter (president) and Tyler Nathan (vice president) who have more than 45 years combined experience. WPI is a privately owned “C” corporation with class “A” credit. We have nearly 60 employees, all of whom report and work from our building, located at 3482 Pyramid Drive, in the East Rock Industrial Park, of Rockford, Illinois. Rockford is the second largest city in Illinois, 90 miles northwest of Chicago. The cost of living in north central Illinois is lower than most metropolitan areas, allowing us to match the best service with the best value.
WPI currently processes automotive manufacturer warranties for dealerships franchised with the following automobile manufacturers: General Motors, Ford, Chrysler, Volkswagen, Audi, Toyota, Honda, Nissan, Mercedes, Subaru, Mazda, Suzuki, Kia, Hyundai, and Porsche. We also process claims for Snowmobiles and ATV’s to include: Polaris, Artic Cat, Honda, Skidoo, and Yamaha. Over 170 dealerships nationwide from New York to Hawaii utilize the complete care service. Each month WPI returns millions of dollars worth of claims paid.
Our Information Technology department is on-staff during regular 8-5 business hours. We integrate with Dealership Management Systems through modems, web portals, VPN’s (virtual private networks), and remote control software. We currently close claims in ADP, Reynolds, UCS, ASI, Arkona, Adam, DDS, Auto Mate, and EDS.
WPI has an advantage - our people. It all starts with leadership. In our hiring process we have developed ways to find people who excel at administrative challenges and know automotive repair. We lead through dedication, hard work and appreciation, helping our staff become the very best they can be. At WPI rewards are given based on merit. In fact, a good percentage of the our employees have been building value here at WPI for over ten years.
WPI is the leader in innovation. We developed the Quick Claim™ scanner service over ten years ago; “Where your claims never leave the dealership”. In the past 10 years, we have invested more than a million dollars in hardware, software, networking, and system design. Every claim is tracked and accumulates helpful information along every step of the way and is available to the dealership through our secure on-line web portal 24/7. All scanned warranties are backed up on our remote server. So dealers need not worry about lost documents. Furthermore, the complete care service features our relentless follow through and reporting. A system that helps hold all parties accountable and avoids out-of-date claims.
From consultations on warranty trends to emergency claim coding, service is at the heart of everything we do at WPI. Our office hours are from 7:00 AM to 9:00 PM CST Monday through Friday. Call us, we are glad to help.
